Job Summary: 

We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.

Job Responsibilities: 

·        Assist Customer Service Managers with daily administrative tasks and customer interactions.

·        Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs.

·        Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents.

·        Generate, review and process customer invoices accurately and in a timely manner.

·        Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.

·        Work closely with the finance department to resolve any discrepancies related to billing and payments

·        Communicate with customers regarding invoice details, payment terms, and account status

·        Monitor outstanding invoices and follow up on overdue payments when necessary

·        Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.

·        Responsible for participating in the Service Center safety culture.

Qualifications:

·        Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.

·        Familiarity with iMRO or aviation maintenance software is a plus.

·        Experience with customer invoicing, accounts receivable, or financial documentation

·        Ability to collaborate across different departments to support seamless customer service and maintenance operations

·        Proactive approach to resolving customer inquiries and operational challenges

·        Excellent written and verbal communication

·        Possesses good organization and time management skills

·        Attention to detail, goal oriented

·        Ability to prioritize and manage time sensitive responsibilities