Who We Are

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

Job Description: 

We are seeking a forward-thinking and dedicated Manager of Employee Digital Experience.  In this pivotal role, you will be responsible for ensuring that our employees have an exceptional and productive digital experience while using company technologies and infrastructure services. The ideal candidate will have excellent leadership skills, and a passion for enhancing the employee journey through technology. 

Key Responsibilities: 

1.                  Global Team Leadership: Oversee a team of globally dispersed Infrastructure professionals. 

2.                  Technical Leadership: Provide technical troubleshooting & outage support. 

3.                  User-Centric Approach: Champion a user-centric approach to digital experience, ensuring that technology solutions meet the needs and preferences of employees. 

4.                  Digital Tool Evaluation: Evaluate existing infrastructure tools, platforms, and applications used by employees to identify areas for improvement and optimization. 

5.                  Digital Experience Strategy: Develop and execute a vision for enhancing the digital experience of employees, aligning it with the company's overall goals and objectives. 

6.                  Collaboration: Collaborate with IT teams, HR, and other relevant departments to implement digital solutions that enhance employee productivity, engagement, and satisfaction. 

7.                  Vendor Management: Manage relationships with technology vendors and service providers, ensuring their solutions align with employee experience goals and standards. 

8.                  User Training and Support: Develop training programs and support resources to empower employees to make the most of digital tools and technologies. 

9.                  User Feedback and Analysis: Gather feedback from employees regarding their digital experience, analyze data, and use insights to drive continuous improvement. 

10.              Digital Security: Collaborate with IT security teams to implement digital security measures that protect employee data and maintain compliance with regulations. 

11.              Budget Management: Develop and manage the budget for digital experience initiatives, optimizing resource allocation and cost control. 

12.              Identity & Access Management: Provision / Deprovision access required by employees, contractors and customers. 

Qualifications: 

1.                  Bachelor's or Master’s degree in Computer Science or Information Systems, relevant certifications are a plus. 

2.                  Proven experience in service delivery, with a track record of improving user satisfaction and productivity through technology. 

3.                  Strong leadership and team management skills, with the ability to motivate and collaborate with cross-functional teams. 

4.                  Excellent problem-solving and decision-making abilities, particularly in the context of digital solutions. 

5.                  Strong communication and interpersonal skills, with the ability to interact effectively with employees and stakeholders at all levels. 

6.                  Project management skills and experience overseeing digital experience enhancement projects. 

This position will be Full-Time onsite based in the Hunt Valley, MD office.

How We Care

At Textron Systems, our talented people make us successful.  We promote an inclusive environment where we value individuality, differences, and unique perspectives.

Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

 - 9/80 Work Schedules

 - Education Assistance

 - Employee Resource Groups (ERGs)

 - Career Development & Training Opportunities

 - Wellness Program (including Fitness Reimbursement)

 - Medical, Dental, Vision & 401(K) with Company Funding

 - Paid Parental Leave

Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country.  We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.