Bell is seeking a Customer Service Engineer (CSE), based remotely in the UAE, to support Bell customers in the UAE and EMEA region.
The individual selected for this role will deliver world-class technical support to Bell aircraft owners in the region.
This individual is a direct link for the customer to Bell support including technical assistance, aircraft operational guidance, logistical assistance, and sales support.
Job Responsibilities:
· Responsible to represent Bell to our customers throughout the world.
· To develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.
Technical Support:
· Consults on customer technical issues to maintain, repair, and upgrade aircraft.
· Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows
· Conducts expert troubleshooting to minimize aircraft down time and thrill our customers
· Conducts maintenance and sign-off of Bell-owned aircraft maintenance activities.
· Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)
Sales/Aftersales Support:
· Consults the customer on appropriate spare parts and volumes to purchase
· Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and services
· Acts as technical expert to assist salesperson conducting sales demonstration in the field.
· Provides sales support
Administrative Support:
· Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followed
· Acts as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and services
· Assists with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as needed
· Collects Bell fielded aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business development