POSITION SUMMARY 

The Sr IT Analyst is expected to join the Bell IT, Commercial Solutions team and will be responsible for supporting Salesforce. The BELL IT Team provides innovative solutions using modern technologies to support key business needs, and as part of this team, he/she will take part in a fast-paced work environment with tasks consisting of Salesforce administration and development, incident resolution, documentation, and strategic technological or process improvements to support the Bell Commercial Business.

PRINCIPAL RESPONSIBILITIES

· 6 to 8 years of hands-on IT development experience

· Administer and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and security settings.

· Develop and customize Salesforce applications using Apex, Visualforce, Lightning Components, and other Salesforce technologies.

· Create and manage custom objects, fields, formulas, validation rules, workflows, process builder, and other declarative tools.

· Design and implement data integration solutions between Salesforce and other systems.

· Perform data management tasks, including data imports, exports, and data cleansing.

· Stay up-to-date with Salesforce releases, features, and best practices, and recommend improvements to the platform.

· Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs.

· Passionate about building great solutions

· Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery

· Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios

TECHNICAL COMPETENCIES

· Strong programming background with the ability to architect end to end business solution of medium to high complexity

· Proficient knowledge in the following: Apex, DevOps, Agile software development, automated testing

· Ability to create detailed technical specification from the functional specification

· Expertise in creating architecture level Object diagrams, Database design, Use case diagrams with focus on User centric design

ADDITIONAL COMPETENCIES

· Ability to co-ordinate among various user groups and internally within the solution center

· Ability to multi-task and prioritize

· Willing to work flexible hours as the job demands and learn many new skills on the job

· Excellent trouble shooting skills and deliver on commitments

· Ability to think through various business issues and come up with solid design solutions that will stand the test of time.

· Good listening and influencing skills; a strong customer focus is a must.

· Quickly grasps new concepts when faced with unfamiliar tasks and able to learn new technologies

· Strong analytical and problem-solving skills

· Self-starter, goal-oriented with strong time management and organizational skills

· Ability to work in an environment of ambiguity, maintaining effectiveness in times of shifting priorities and changing business requirements

· Must have very good communication / interpersonal skills with the Business Partners to define business requirements