JOB SUMMARY:

To schedule and coordinate Textron Aviation aircraft maintenance, modifications and service bulletin/letter compliance including airframe, avionics and engines for service centers.

JOB RESPONSIBILITIES:

·        Schedule Textron Aviation operators into the service center for maintenance, modifications and service bulletin/letter compliance. (Includes airframe, avionics and engines).

·        Coordinate with parts department to pre-order known required parts and service bulletin kits based on customer requests.

·        Pre-arrange outside services with vendors to ensure all requested work can be accomplished within the schedule pre-arranged with the customer.

·        Develop cost estimates to accomplish inspections, modifications, after market installations and service bulletins.

·        Develop and implement follow-up system with customers to determine if the services performed by the center were judged as being satisfactory. If they were not to the customer’s expectations, develops a follow-up system and communicates the information to the responsible department so restitution can be made to the customer’s invoice.

·        Develop reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins and modifications.

·        Keep current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, SCR summaries, revisions to FAR’s and other data that could affect price quotes or customer “down time”.

·        Maintain a current customer file to include: customer name, account number, contacts, phone numbers, address, aircraft unit, serial and registration number.

·        Markets the center’s service capabilities to new aviation customers with the center’s market area.

·        Conduct monthly reviews of CESCOM reports and contacts customers to remind them of maintenance coming due.

·        Prepare necessary documents into a package prior to the customer’s arrival and presents them to service center management for customer debrief.

·        Prepare weekly maintenance schedules (with a two-week window) for distribution to all departments within the center.

·        Attend weekly crew chief/supervisory meetings, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer’s due-out schedule.

EDUCATION/ EXPERIENCE:

• Bachelor’s Degree in business or related field preferred, or in lieu of degree, a minimum of 5 years aircraft maintenance experience and/or relative customer service experience in the aviation industry required

QUALIFICATIONS:

• Customer service skills
• Strong organizational, verbal and written commination skills
• Ability to multi-task in fast paced environment
• Proficiency in Microsoft Office suite
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified